Help FAQs

Accelerated Domains

• Does Servebolt support IPv6?

  Yes, Servebolt supports IPv6 through two of our CDN solutions: Servebolt CDN and Accelerated Domains. Both offer enterprise-grade performance, security, and reliability for your website.

  You can order Servebolt CDN and Accelerated Domains directly from the Admin Panel.

• Are there any alternatives to Cloudflare APO (Automatic Platform Optimization)?

  Yes, Accelerated Domains is a managed service that’s easy to use and includes most features that Cloudflare APO has, and a lot more

• I’m seeing mobile version on desktop, why?

  If you are using Accelerated Domains™, and see a mobile version of your site while browsing using a larger screen (or the other way around), you are probably using some sort of device sniffing in PHP, either in a custom function or something like wp_is_mobile(). This is unsafe for most caching setups, including the default Servebolt cache and Accelerated Domains.

  See Using wp_is_mobile() together with Accelerated Domains for more details

• Do I Need to use Cloudflare to use Accelerated Domains?

  No. Whether you’re using Cloudflare or not, you can use Accelerated Domains.

  As Accelerated Domains is built on Cloudflare, this means that you will get many of the Enterprise features that Cloudflare provides, without the need to have your domains DNS in Cloudflare.

  Do you however have your domain on Cloudflare already and wonder how this should be set up. Then we have an article describing how this should look in Cloudflare DNS here.

• Can I use Accelerated Domains when using Cloudflare?

  Yes, you can still use Accelerated Domains when your domain’s DNS is handled by Cloudflare.

  You just need to keep in mind that when setting up your DNS records, you can’t set records to proxy through Cloudflare (when proxied, the cloud is orange), because this doing so would give you a Cloudflare routing error.

  In the picture below, you can see that under “Proxy status”, the cloud is gray, which means that requests will not be proxied through Cloudflare, but will correctly be routed directly to the Accelerated Domains routing endpoint.

  

• Does Servebolt have a CDN?

  Yes, we do and we provide several options for CDNs. Servebolt CDN is a powerful enterprise-grade CDN that comes with a Web Application Firewall built in. For more information, please read our announcement post.

  Alternatively, Accelerated Domains offers an enterprise-grade CDN included in the product alongside performance-enhancing features.

  We also offer various options for the use of Cloudflare. Lastly, you can add any other CDN of your liking as well – but then it will be unmanaged from our side.

Account

• Can I Update my Servebolt Account Information

  Your account information can be updated/changed in the Account Portal. In the Account Portal, you’ll be able to see your invoices, and billing history, change your account information, billing and shipping addresses, payment method and company information.

  If you’d like to update the email of your account on Servebolt, then that is also possible, but please be aware that changing email also comes with a risk. 

  Keep in mind: All current information on an account stays the same when changing an email. This means that any existing account information, such as payment method(s) can be used by anyone with access to the new email address. So make sure that you don’t grant access to anyone you don’t intend to do so with. We suggest only changing your email address if it’s highly necessary.
   
  If you want to change your email, or should you have any additional questions please don’t hesitate to contact our support chat at servebolt.com!

• Why is my Account Locked?

  If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article. 

  Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to the closure of your website. 

  To regain access to your account when it is locked, then you would have to click the blue button below where it says “Add a credit card” and add a valid credit card. When that is done and your invoices have been paid, let us know and we’ll reopen your account. 

  

• Why is my user blocked?

  If you receive the message “user is blocked” when you try to log in, then fret not. Our system is just going through the verification process for your account. Feel free to reach out to us via our support chat at servebolt.com, we’re here to assist. 

  

• Why do I need to add my card for a free trial Bolt?

  We require that you enter your card for account validation purposes once you’ve created your account. Without it, you won’t be able to create Bolts. We won’t charge your card; we’re only using it for validation to avoid spam user accounts. Learn more about the payment methods we support.

• Is it possible to pay with credit card or debit card?

  Yes, you can pay your invoice with a credit card via your payment settings inside the Servebolt Control Panel. Our payment options can be found here.

• Are you GDPR compliant?

  Yes we are. Please see our Terms of Service and Privacy Policy for implementation details. We also provide a Data Processing Agreement (DPA).

• What happens if I exceed the number of Dynamic Requests included in my plan?

  At Servebolt we have a soft approach to request limits. We will not take down your site because you exceed the included Dynamic Requests. If you exceed the number of Dynamic Requests included in your plan, we will get in touch and find a solution that fits your case.

  We can set you up with an add-on that includes more Dynamic Requests for a set price per month. Another solution could be to improve your cache hit ratio with one of our CDN solutions.

Billing

• Can I Update my Servebolt Account Information

  Your account information can be updated/changed in the Account Portal. In the Account Portal, you’ll be able to see your invoices, and billing history, change your account information, billing and shipping addresses, payment method and company information.

  If you’d like to update the email of your account on Servebolt, then that is also possible, but please be aware that changing email also comes with a risk. 

  Keep in mind: All current information on an account stays the same when changing an email. This means that any existing account information, such as payment method(s) can be used by anyone with access to the new email address. So make sure that you don’t grant access to anyone you don’t intend to do so with. We suggest only changing your email address if it’s highly necessary.
   
  If you want to change your email, or should you have any additional questions please don’t hesitate to contact our support chat at servebolt.com!

• Why is my Account Locked?

  If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article. 

  Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to the closure of your website. 

  To regain access to your account when it is locked, then you would have to click the blue button below where it says “Add a credit card” and add a valid credit card. When that is done and your invoices have been paid, let us know and we’ll reopen your account. 

  

• Is it possible to pay with credit card or debit card?

  Yes, you can pay your invoice with a credit card via your payment settings inside the Servebolt Control Panel. Our payment options can be found here.

• What happens if I exceed the number of Dynamic Requests included in my plan?

  At Servebolt we have a soft approach to request limits. We will not take down your site because you exceed the included Dynamic Requests. If you exceed the number of Dynamic Requests included in your plan, we will get in touch and find a solution that fits your case.

  We can set you up with an add-on that includes more Dynamic Requests for a set price per month. Another solution could be to improve your cache hit ratio with one of our CDN solutions.

Bolt

• What structure do your log files have?

  At Servebolt our log files are written in a custom format. This makes some analytics programs not able to read them right away. In most cases, you’ll need to provide the format we use.

  For access logs, the following format is used:
  LogFormat "%a PID:%P EID:%L U:%u %t %{HOST}i \"%r\" %>s %B IN:%I OUT:%O %{ms}Tms \"%{Referer}i\" \"%{User-Agent}i\" ct:%{Content-Type}o"

  And for our error logs, we use this format:
  ErrorLogFormat "[%-t] [PID:%-P EID:%-L] [%-m:%-l:%-F] [Host:%-{HOST}i Client:%-a] %E %-M"

• What timezone are my cron jobs based on?

  The time a cron job is based on is the set date of the server. There are two main ways to figure out which date and time your server is set to.

  • The first is to see where in the world your server is located. If it is located in Amsterdam, Netherlands, it will have the same timezone as that city (CET / GMT+1)
  • The other method would be to log into your server with SSH and run the date command.

• Why do I see unusual 429 HTTP errors?

  All our Bolts are equipped with a request limiter to limit incoming concurrent requests. If you hit this limiter you’re likely sending out too many requests from the same session ID, at the same time. 

  We’ve implemented this to ensure a stable platform for your Bolts to run off. A lot of concurrent requests can severely degrade your Bolts performance, leading to longer loading times.

  If you see this error and don’t know what to do, contact our Support at servebolt.com. We can help you find out what requests are causing this behavior and what you can do to prevent it from happening.

• Does Servebolt have an API?

  Yes we have, check out the Servebolt API documentation.

• Do you add security headers?

  Security headers are not added to your site by default. If you’d like to add security headers to your website, then they can easily be added via .htaccess.

  You can also check out how to add them in this help article.

• Can we perform a stress test on a trial Bolt?

  To conduct a stress test, coordinate with our team in advance. We require details about the test, including:

  • Purpose of the test
  • Testing methodology and tools/services used
  • Expected outcomes

  Contact our support team for assistance. If you have a subscription, visit our Load Test page for more information.

• Do you support Custom SSL?

  We support “Bring your own SSL” on our Business Plans and above. To upload a custom SSL certificate you must get in touch with our support team using the on-site chat or [email protected].

• Can you install gzip on my Bolt?

  All Servebolt servers already have gzip installed by default. As such gzip is available on all Bolts and sites.

• Do you have backups?

  Yes. Servebolt runs a backup recovery snapshot of all Bolts and websites every 4 hours. Backups are kept for 30 days, you can read more about how backups work with us here.

• Do you offer free SSL?

  Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free.

• How do Bolts compare to VPS?

  Bolts are by design faster than any VPS, and do also handle higher traffic peaks. Click this link to see how Bolts vs other hosting solutions compare.

• How do Bolts compare to Cloud Hosting?

  Bolts provide faster performance than any other cloud offering. They are also managed, meaning you do not need to maintain or monitor the operations. Check a side-by-side comparison of how a Bolt compares here.

Cloudflare

• Can I change my Cloudflare Super Administrator privileges role?

  When your Cloudflare Account/zone is managed by Servebolt, then we can’t change your Cloudflare Account Role to become the Super Administrator. 

  You will however still have full access to all configurations through the Cloudflare dashboard. That includes DNS records, firewall, and optimization features, just like you may be used to from your personal Cloudflare account.

• Can I Move a Cloudflare Zone to my Servebolt Cloudflare Account?

  Yes. If you already have an existing Cloudflare zone, you can move it to a Servebolt-provisioned Cloudflare Account. Doing so will allow us to manage the zone for you and help you with Cloudflare-related questions and configurations. See all the benefits here.

  Moving an existing Cloudflare zone to a new account is easy, but comes with a name server change. You’ll also have to copy all of your current settings to the new Cloudflare zone. To add an existing Cloudflare zone to a Servebolt-provisioned Cloudflare Account, get in touch with our support on a live chat. We’ll help you set up the new zone.

• Are there any alternatives to Cloudflare APO (Automatic Platform Optimization)?

  Yes, Accelerated Domains is a managed service that’s easy to use and includes most features that Cloudflare APO has, and a lot more

• Can I use my own Cloudflare account with Servebolt?

  Yes, you can. However, we recommend you use a Cloudflare account provided by us as this will allow us to offer you support on Cloudflare related questions. Read more about the benefits of using a Servebolt provisioned Cloudflare account.

• Is it safe to turn on Cloudflare’s APO?

  Turning on Cloudflare’s APO optimization is generally a safe thing to do. Having said this, it’s wise to double check your site’s and your site’s cached behavior after you’ve turned on the service.

  To use Cloudflare APO you would need to download the Cloudflare plugin for WordPress.

• Do you support Cloudflare APO?

  Yes we do, you can read more about APO here: Automatic Platform Optimization (Cloudflare APO) for WordPress.

• Does Servebolt have a CDN?

  Yes, we do and we provide several options for CDNs. Servebolt CDN is a powerful enterprise-grade CDN that comes with a Web Application Firewall built in. For more information, please read our announcement post.

  Alternatively, Accelerated Domains offers an enterprise-grade CDN included in the product alongside performance-enhancing features.

  We also offer various options for the use of Cloudflare. Lastly, you can add any other CDN of your liking as well – but then it will be unmanaged from our side.

Cron Jobs

• What timezone are my cron jobs based on?

  The time a cron job is based on is the set date of the server. There are two main ways to figure out which date and time your server is set to.

  • The first is to see where in the world your server is located. If it is located in Amsterdam, Netherlands, it will have the same timezone as that city (CET / GMT+1)
  • The other method would be to log into your server with SSH and run the date command.

Environment

• What structure do your log files have?

  At Servebolt our log files are written in a custom format. This makes some analytics programs not able to read them right away. In most cases, you’ll need to provide the format we use.

  For access logs, the following format is used:
  LogFormat "%a PID:%P EID:%L U:%u %t %{HOST}i \"%r\" %>s %B IN:%I OUT:%O %{ms}Tms \"%{Referer}i\" \"%{User-Agent}i\" ct:%{Content-Type}o"

  And for our error logs, we use this format:
  ErrorLogFormat "[%-t] [PID:%-P EID:%-L] [%-m:%-l:%-F] [Host:%-{HOST}i Client:%-a] %E %-M"

• What timezone are my cron jobs based on?

  The time a cron job is based on is the set date of the server. There are two main ways to figure out which date and time your server is set to.

  • The first is to see where in the world your server is located. If it is located in Amsterdam, Netherlands, it will have the same timezone as that city (CET / GMT+1)
  • The other method would be to log into your server with SSH and run the date command.

• Does Servebolt have an API?

  Yes we have, check out the Servebolt API documentation.

• Do you add security headers?

  Security headers are not added to your site by default. If you’d like to add security headers to your website, then they can easily be added via .htaccess.

  You can also check out how to add them in this help article.

• Do you support Custom SSL?

  We support “Bring your own SSL” on our Business Plans and above. To upload a custom SSL certificate you must get in touch with our support team using the on-site chat or [email protected].

• Do you offer free SSL?

  Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free.

Getting started

• Can I test Servebolt for free?

  Yes, you can! We allow for free trials so you can test how your site works on our Bolts. We’ll even help you migrate your site to your trial Bolt for free and compare your current hosting environment with ours!

• What if I need more storage for my trial?

  By default, your trial Bolt has 10GB of storage available. If you need more to properly test a copy of your site on your trial Bolt, just reach out to our Support Team and we’ll happily provide you with more storage.

  If you’ve already upgraded from a trial Bolt to a subscription and you need to add more storage, check out this Help article for more information about that.

• Where can I find the Servebolt SLA?

  Our SLA (Service Level Agreement) guarantees 99,9% uptime on our hosting service and 100% uptime on network and power.

  You can read the current SLA here https://sign.servebolt.com/sla/.

• Does Servebolt support WordPress Multisites? Multi-network?

  Yes. Servebolt supports all configurations of WordPress, and you can connect an unlimited number of domains for your multisite configurations. Read more about our WordPress multisite support here.

• Do you have backups?

  Yes. Servebolt runs a backup recovery snapshot of all Bolts and websites every 4 hours. Backups are kept for 30 days, you can read more about how backups work with us here.

• How much storage do I need?

  Our entry-level Bolt Bolt plans include 10 GB and usually contain enough storage to fit most websites. Storage can easily be changed based on your needs. Websites that have large image libraries (many thousands of images) may require more storage.

  You can read more about changing a Bolt Plan here and how to manage disk usage here.

• Can you do the migration for me?

  Yes. For new clients, a free migration is always included. You can order such a migration on our website.

• Does Servebolt own it’s own infrastructure?

  Yes. Servebolt owns all servers and core networking infrastructure, it is not rented from any third party cloud provider.

• How do Bolts compare to VPS?

  Bolts are by design faster than any VPS, and do also handle higher traffic peaks. Click this link to see how Bolts vs other hosting solutions compare.

• How do Bolts compare to Cloud Hosting?

  Bolts provide faster performance than any other cloud offering. They are also managed, meaning you do not need to maintain or monitor the operations. Check a side-by-side comparison of how a Bolt compares here.

• Do you have a Data Processor Agreement (DPA)?

  Yes, we do. You can find our pre-signed Data Processing Agreement here.

• Does Servebolt offer an SLA?

  Yes! We provide a super solid SLA included with all our Bolts. If you have additional requirements, there are options to extend the SLA.

• What search solution does Servebolt recommend?

  We recommend either using the Servebolt Elasticsearch service, or the external service Algolia for search.

  Elasticsearch has the advantage of running on your Bolt, providing fast search access and easy setup and configuration in your desired application.

  Algolia provides the internet’s fastest external search solution and integrates with many CMSes.

• Why is Servebolt faster?

  Servebolt has implemented hundreds, if not thousands, of optimizations. You can read more about why Servebolt is faster here.

• Does Servebolt have a CDN?

  Yes, we do and we provide several options for CDNs. Servebolt CDN is a powerful enterprise-grade CDN that comes with a Web Application Firewall built in. For more information, please read our announcement post.

  Alternatively, Accelerated Domains offers an enterprise-grade CDN included in the product alongside performance-enhancing features.

  We also offer various options for the use of Cloudflare. Lastly, you can add any other CDN of your liking as well – but then it will be unmanaged from our side.

• Do I need a CDN?

  You need a content delivery network if your visitors have a large geographical distribution, and their average distance to the origin server is high (more than 100ms on a fiber network). We recommend using Servebolt CDN or Accelerated Domains as a CDN.

• Can I get a free page speed test?

  Say hello on our chat, and we will give you our opinion on the page speed and performance of your website!

Hosting Stack

• Does Servebolt support IPv6?

  Yes, Servebolt supports IPv6 through two of our CDN solutions: Servebolt CDN and Accelerated Domains. Both offer enterprise-grade performance, security, and reliability for your website.

  You can order Servebolt CDN and Accelerated Domains directly from the Admin Panel.

• What is the default character set in Servebolt Cloud?

  The default character encoding is set to UTF-8 for all our Bolts.

• Is Servebolt hosting Green hosting?

  Yes. All Servebolt hosting is green hosting and we’re striving to make the web more sustainable in our everyday work.

• Do you offer email hosting?

  Servebolt doesn’t provide mailboxes or email hosting for your domains. Yes, your site still can send emails, but we don’t support mailboxes under your domains. Our focus is to deliver you the fastest hosting. Hosting mail, alongside your website itself, slows your site down.

  If you’re looking for information on how your site is sending emails, please visit our article about outgoing email configuration.

• Can I use Composer 1 and Composer 2?

  Yes, you can. Servebolt support the use of Composer on all our servers. We’ve made Composer 2 available on all of our servers. At the moment when you use composer, you still get Composer 1. If you want to use Composer 2, you can use composer2 as a command.

  If you are still dependent on Composer 1, you should now use composer1 as Composer will be updated to use Composer 2 at a later date.

• Do you add security headers?

  Security headers are not added to your site by default. If you’d like to add security headers to your website, then they can easily be added via .htaccess.

  You can also check out how to add them in this help article.

• Do you offer New Relic?

  At this point, we do not offer the option to have New Relic installed on our servers. Adding New Relic takes up quite a bit of resources and that doesn’t align with our quest for performance. We recommend making use of WP CLI with its wp profile and wp doctor commands.

  We are, however, investigating other monitoring tools for future implementation. There is no ETA for that yet.

• Can you install gzip on my Bolt?

  All Servebolt servers already have gzip installed by default. As such gzip is available on all Bolts and sites.

• Do you have cPanel?

  No. Servebolt comes with a custom Control Panel that is much simpler, more performant, and easier to use.

• Do you have Plesk?

  No. Servebolt comes with a custom Control Panel that is much simpler, more performant, and easier to use.

• Do you support litespeed?

  No. The Servebolt hosting stack is built with nginx and Apache and has no need for Litespeed either. Our nginx-apache setup scales better, and outperforms Litespeed on speed too.

• Do you have Varnish?

  No. Servebolt uses nginx as the user-facing web server, and Varnish would not provide any better performance for end users.

• Can I run Ruby?

  No. Ruby is not available in the Servebolt Cloud. We support and can host any of your PHP & MySQL-based applications and platforms.

• Can I run Java on Servebolt?

  No. Servebolt does not support Java on the platform. We support and can host any of your PHP & MySQL-based applications and platforms.

• Does Servebolt own it’s own infrastructure?

  Yes. Servebolt owns all servers and core networking infrastructure, it is not rented from any third party cloud provider.

• Do you have Elastic Search?

  Yes, Elastic Search in the Servebolt Cloud is currently available for selected customers under beta program terms. Elasticsearch is a paid add-on for any instances not running Magento 2.4.

  It is also possible to use third-party providers for Elastic Search. The important thing to keep in mind is that the hosting location should be in close proximity to your Bolt in the Servebolt Cloud.

• Do you support HTTP2 push?

  Yes. HTTP/2 Push is activated by default for all our customers. With push, you can pre-load content to your visitors before they even request it themselves!

• Do you have a Service Manager?

  Yes. To run continuous background services, we provide a supervisord based service as an addon to our enterprise offerings.

Onboarding & Migration

• Can I test Servebolt for free?

  Yes, you can! We allow for free trials so you can test how your site works on our Bolts. We’ll even help you migrate your site to your trial Bolt for free and compare your current hosting environment with ours!

• What if I need more storage for my trial?

  By default, your trial Bolt has 10GB of storage available. If you need more to properly test a copy of your site on your trial Bolt, just reach out to our Support Team and we’ll happily provide you with more storage.

  If you’ve already upgraded from a trial Bolt to a subscription and you need to add more storage, check out this Help article for more information about that.

• Can you do the migration for me?

  Yes. For new clients, a free migration is always included. You can order such a migration on our website.

• What search solution does Servebolt recommend?

  We recommend either using the Servebolt Elasticsearch service, or the external service Algolia for search.

  Elasticsearch has the advantage of running on your Bolt, providing fast search access and easy setup and configuration in your desired application.

  Algolia provides the internet’s fastest external search solution and integrates with many CMSes.

SSL

• Do you support Custom SSL?

  We support “Bring your own SSL” on our Business Plans and above. To upload a custom SSL certificate you must get in touch with our support team using the on-site chat or [email protected].

• Do you offer free SSL?

  Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free.

Supported Platforms

• What does the ‘WordPress Optimizations’ button do?

  Clicking the WordPress Optimizations button in our Control Panel will notify our Support Team to take a look at your site and perform our optimizations. This is a manual task and may take some time for us to perform.

  If you’ve had your site migrated to your Bolt by us, these optimizations have already been done by us.

Technical Resources

• I’m seeing mobile version on desktop, why?

  If you are using Accelerated Domains™, and see a mobile version of your site while browsing using a larger screen (or the other way around), you are probably using some sort of device sniffing in PHP, either in a custom function or something like wp_is_mobile(). This is unsafe for most caching setups, including the default Servebolt cache and Accelerated Domains.

  See Using wp_is_mobile() together with Accelerated Domains for more details

Website Performance

• What does the ‘WordPress Optimizations’ button do?

  Clicking the WordPress Optimizations button in our Control Panel will notify our Support Team to take a look at your site and perform our optimizations. This is a manual task and may take some time for us to perform.

  If you’ve had your site migrated to your Bolt by us, these optimizations have already been done by us.

• Can we perform a stress test on a trial Bolt?

  To conduct a stress test, coordinate with our team in advance. We require details about the test, including:

  • Purpose of the test
  • Testing methodology and tools/services used
  • Expected outcomes

  Contact our support team for assistance. If you have a subscription, visit our Load Test page for more information.

WooCommerce

• What does the ‘WordPress Optimizations’ button do?

  Clicking the WordPress Optimizations button in our Control Panel will notify our Support Team to take a look at your site and perform our optimizations. This is a manual task and may take some time for us to perform.

  If you’ve had your site migrated to your Bolt by us, these optimizations have already been done by us.

WordPress

• What does the ‘WordPress Optimizations’ button do?

  Clicking the WordPress Optimizations button in our Control Panel will notify our Support Team to take a look at your site and perform our optimizations. This is a manual task and may take some time for us to perform.

  If you’ve had your site migrated to your Bolt by us, these optimizations have already been done by us.