Help Center

Latest FAQs

• Does Servebolt support IPv6?

  Yes, Servebolt supports IPv6 through two of our CDN solutions: Servebolt CDN and Accelerated Domains. Both offer enterprise-grade performance, security, and reliability for your website.

  You can order Servebolt CDN and Accelerated Domains directly from the Admin Panel.

• What structure do your log files have?

  At Servebolt our log files are written in a custom format. This makes some analytics programs not able to read them right away. In most cases, you’ll need to provide the format we use.

  For access logs, the following format is used:
  LogFormat "%a PID:%P EID:%L U:%u %t %{HOST}i \"%r\" %>s %B IN:%I OUT:%O %{ms}Tms \"%{Referer}i\" \"%{User-Agent}i\" ct:%{Content-Type}o"

  And for our error logs, we use this format:
  ErrorLogFormat "[%-t] [PID:%-P EID:%-L] [%-m:%-l:%-F] [Host:%-{HOST}i Client:%-a] %E %-M"

• Can I change my Cloudflare Super Administrator privileges role?

  When your Cloudflare Account/zone is managed by Servebolt, then we can’t change your Cloudflare Account Role to become the Super Administrator. 

  You will however still have full access to all configurations through the Cloudflare dashboard. That includes DNS records, firewall, and optimization features, just like you may be used to from your personal Cloudflare account.

• Can I Update my Servebolt Account Information

  Your account information can be updated/changed in the Account Portal. In the Account Portal, you’ll be able to see your invoices, and billing history, change your account information, billing and shipping addresses, payment method and company information.

  If you’d like to update the email of your account on Servebolt, then that is also possible, but please be aware that changing email also comes with a risk. 

  Keep in mind: All current information on an account stays the same when changing an email. This means that any existing account information, such as payment method(s) can be used by anyone with access to the new email address. So make sure that you don’t grant access to anyone you don’t intend to do so with. We suggest only changing your email address if it’s highly necessary.
   
  If you want to change your email, or should you have any additional questions please don’t hesitate to contact our support chat at servebolt.com!

• Why is my Account Locked?

  If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article. 

  Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to the closure of your website. 

  To regain access to your account when it is locked, then you would have to click the blue button below where it says “Add a credit card” and add a valid credit card. When that is done and your invoices have been paid, let us know and we’ll reopen your account.