Help FAQs

Bolt

• What structure do your log files have?

  At Servebolt our log files are written in a custom format. This makes some analytics programs not able to read them right away. In most cases, you’ll need to provide the format we use.

  For access logs, the following format is used:
  LogFormat "%a PID:%P EID:%L U:%u %t %{HOST}i \"%r\" %>s %B IN:%I OUT:%O %{ms}Tms \"%{Referer}i\" \"%{User-Agent}i\" ct:%{Content-Type}o"

  And for our error logs, we use this format:
  ErrorLogFormat "[%-t] [PID:%-P EID:%-L] [%-m:%-l:%-F] [Host:%-{HOST}i Client:%-a] %E %-M"

• Why do I see unusual 429 HTTP errors?

  All our Bolts are equipped with a request limiter to limit incoming concurrent requests. If you hit this limiter you’re likely sending out too many requests from the same session ID, at the same time. 

  We’ve implemented this to ensure a stable platform for your Bolts to run off. A lot of concurrent requests can severely degrade your Bolts performance, leading to longer loading times.

  If you see this error and don’t know what to do, contact our Support at servebolt.com. We can help you find out what requests are causing this behavior and what you can do to prevent it from happening.

• Does Servebolt have an API?

  Yes we have, check out the Servebolt API documentation.

• Do you add security headers?

  Security headers are not added to your site by default. If you’d like to add security headers to your website, then they can easily be added via .htaccess.

  You can also check out how to add them in this help article.

• Can we perform a stress test on a trial Bolt?

  To conduct a stress test, coordinate with our team in advance. We require details about the test, including:

  • Purpose of the test
  • Testing methodology and tools/services used
  • Expected outcomes

  Contact our support team for assistance. If you have a subscription, visit our Load Test page for more information.

• Do you support Custom SSL?

  We support “Bring your own SSL” on our Business Plans and above. To upload a custom SSL certificate you must get in touch with our support team using the on-site chat or service@servebolt.com.

• Can you install gzip on my Bolt?

  All Servebolt servers already have gzip installed by default. As such gzip is available on all Bolts and sites.

• Do you have backups?

  Yes. Servebolt runs a backup recovery snapshot of all Bolts and websites every 4 hours. Backups are kept for 30 days. You can read more about how backups work with us here.

  You can restore your site from an earlier point in time directly from the Admin Panel. When restoring, you can choose whether to restore site files, databases, or both. You can also choose to overwrite the existing site data or restore the backup as a copy.

  Backups can also be exported if you need a downloadable copy of your site files or database.

  Restores that overwrite existing data cannot be undone, so we recommend reviewing the selected restore point and content carefully before starting the restore.

• Do you offer free SSL?

  Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free.

• How do Bolts compare to VPS?

  Bolts are by design faster than any VPS, and do also handle higher traffic peaks. Click this link to see how Bolts vs other hosting solutions compare.

• How do Bolts compare to Cloud Hosting?

  Bolts provide faster performance than any other cloud offering. They are also managed, meaning you do not need to maintain or monitor the operations. Check a side-by-side comparison of how a Bolt compares here.