Why do I need to add my card for a free trial Bolt? - Help Center

We require you to enter your card for account validation purposes once you've created your account. Without it, you won't be able to create Bolts. We won't charge your card; we're only using it for validation to avoid spam user accounts. Learn more about the payment methods we support.

Are you GDPR compliant? - Help Center

Yes we are. Please see our Terms of Service and Privacy Policy for implementation details. We also provide a Data Processing Agreement (DPA).

What happens if I exceed the number of dynamic requests included in my plan? - Help Center

At Servebolt we have a soft approach to request limits. We will not take down your site because you exceed the included pageviews. If you exceed the amount of dynamic requests included in your plan, we will get in touch and find a solution that fits your case. We can set you up with an add-on which includes more dynamic requests for a set price per month. Other solutions could be to improve your cache hit ratio, or to add Cloudflare and setup caching at Cloudflare's edge.

What are Dynamic Requests? - Help Center

A dynamic request is a request that was not served by any cache, and therefore reaches the origin webserver (Apache). In other words, all requests that are served from a cache, including our own Nginx cache and Cloudflare edge cache, do not count as a dynamic request. All our plans come with a set amount of dynamic requests included. The usage of dynamic requests is measured by counting the number of requests that reach Apache. Dynamic requests will also includes all requests that cannot be cached in the first place, like POST requests. Typical examples of POST requests are ajax and API requests. When a Bolt environment (your website) is configured correctly, most page views will be delivered from a cache and are therefore not counted as dynamic requests. How do I know how many Dynamic Requests I need? To get a rough estimate, for most regular sites, you can use the Google Analytics monthly page view number and divide it by 4 (~80% cache hit rate). If you know your site's cache hit rate, multiply your number of page views by 1 - your cache hit rate (the example for an 80% cache hit rate is 1 - 0.8 = 0.2 dynamic request rate) to get an estimated amount of dynamic requests needed. All our plans come with a fixed number dynamic requests included. We count Dynamic Requests by counting requests made to all the sites on the Bolt, that are not a request to static assets like CSS, JavaScript or images. We do include requests to API endpoints, AJAX endpoints and similar. Frequently Asked Questions about Dynamic Requests My page view count in Google Analytics is HIGHER than your count! Why? If you use a cache in front of our servers we do not count dynamic requests that hit cache. We only count requests that hit our server. So if you use a cache feature like Cloudflare APO, all requests that is served from Cloudflare's cache is not counted. My page view count in Google Analytics is LOWER than your count! Why? For Google Analytics (GA) – and most other analytics tools – to count a pageview, the client/visitor/requestor needs to run the Google Analytics JavaScript on the page they are requesting. The GA JavaScript doesn't run in many situations. For instance when:– The request is an API request– The browser is blocking the JavaScript– The site doesn't run the JavaScript because consent is not given (GDPR)– The JavaScript isn't present on the page– The request is coming from some sort of bot (i.e Semrush, Ahrefs) that doesn't run the Google Analytics JavaScript snippetThere may be more reasons Google Analytics can't measure all hits, but these are the most common ones. What about the information in Cloudflare's analytics? Cloudflare's analytics information will be in most cases a more accurate portrayal of actual traffic being processed by your site. It's still not the same, but those numbers match our calculation more accurately. Why is there a difference between a page view and your dynamic request? Page views are just that, a view of someone watching a particular page. It's counting the number of views of the HTML being rendered for a specific page by your browser. A URL if you will. Our dynamic requests is about the number of assets such a particular HTML page needs to present itself as you site has defined them. That means that all the assets that are required to generate that HTML page counts as a dynamic request. And that's not even counting AJAX implementations such as add to cart or certain search solutions or API, feed or commenting. All those require some sort of dynamic process on the server and counts towards the total.

My page view count in Google Analytics is HIGHER than your count! Why?

If you use a cache in front of our servers we do not count dynamic requests that hit cache. We only count requests that hit our server. So if you use a cache feature like Cloudflare APO, all requests that is served from Cloudflare's cache is not counted.

My page view count in Google Analytics is LOWER than your count! Why?

For Google Analytics (GA) – and most other analytics tools – to count a pageview, the client/visitor/requestor needs to run the Google Analytics JavaScript on the page they are requesting. The GA JavaScript doesn't run in many situations. For instance when: – The request is an API request – The browser is blocking the JavaScript – The site doesn't run the JavaScript because consent is not given (GDPR) – The JavaScript isn't present on the page – The request is coming from some sort of bot (i.e Semrush, Ahrefs) that doesn't run the Google Analytics JavaScript snippet There may be more reasons Google Analytics can't measure all hits, but these are the most common ones.

What about the information in Cloudflare's analytics?

Cloudflare's analytics information will be in most cases a more accurate portrayal of actual traffic being processed by your site. It's still not the same, but those numbers match our calculation more accurately.

Why is there a difference between a page view and your dynamic request?

Page views are just that, a view of someone watching a particular page. It's counting the number of views of the HTML being rendered for a specific page by your browser. A URL if you will. Our dynamic requests is about the number of assets such a particular HTML page needs to present itself as you site has defined them. That means that all the assets that are required to generate that HTML page counts as a dynamic request. And that's not even counting AJAX implementations such as add to cart or certain search solutions or API, feed or commenting. All those require some sort of dynamic process on the server and counts towards the total.

Account Documentation

Pricing – Bolts standard offering

This article covers all pricing on Servebolt’s standard offering. Article intent This article aims to provide transparency regarding our pricing structure. To obtain an accurate calculation of the price for your Bolt, we strongly recommend reaching out to our sales or support team. They will be able to provide you […]

6 months agoSeptember 6, 2023

Billing of Overage on Usage Based Resources

All billing of overages is based on the pricing of our standard offering. Overage on Dynamic Requests To ensure service continuity for our customers, Servebolt does not cap traffic or in other ways limit Dynamic Request usage. This means that your website can consume more resources than is included in […]

6 months agoJune 21, 2023

Server login information

If you navigate to your site in our Control Panel, the first thing you’ll see is the server login information. It is a handy overview of everything you need to know about your site. In this article we’ll go over what the different parameters mean. Host The first field is […]

More than a year agoFebruary 22, 2022

Invoice Fees

Servebolt moved to an automated billing system in the fall of 2019. During this process, all customers were informed several times before the switch and encouraged to move from manual bank payments (or for Norway EHF) to the three new free invoice payment options. The three free ways to pay […]

More than a year agoJune 9, 2023

How Servebolt Billing works for Accountants

All self-served customers on Servebolt can view the billing history and download all previous invoices from the billing section on their account page. Sometimes we receive requests from accountants that ask for information regarding customer accounts and invoices. There are several reasons for why Servebolt can not provide such information […]

More than a year agoJune 8, 2021

Do you offer refunds?

Servebolt does not offer refunds in any typical setting. But you’re free to downgrade or cancel any plan you have with us. This will take effect as soon as the billing cycle of your current plan ends. We additionally offer 14 days of free testing for Bolts before upgrading to […]

More than a year agoJune 9, 2023

How to change the language of your Control Panel

Your control panel is in English by default, but there is an easy way to change the language. Just follow the following steps:

More than a year agoJune 8, 2021

Join our Agency Partner Program

We have a Agency Partner Program that allows you to receive Partner Rewards as well as free hosting of your own site. You can learn more about this at our Agency Partner Program page. After you have filled out the form on the page linked to above, you will receive all […]

More than a year agoJune 10, 2021

How To Add a Client to Your Agency Partner Program

Add clients to your agency partner program so you can start receive Partner Rewards

More than a year agoJune 8, 2021

Transfer Bolt to client

The client need to have an account with us. Let them know that they can register at https://admin.servebolt.com and that they need to fill out their billing info in the billing portal. Send them this link: https://admin.servebolt.com/r/portal if they don’t know where to find the portal. When that is done let us […]

More than a year agoJune 11, 2021

How up- and downgrades work

Upgrades (and downgrades) are done through our Control Panel’s upgrade page. Upgrades will take effect as soon as you go through checkout. You’re then able to make use of the extra storage, dynamic requests, production environments, and/or PHP memory limit immediately! Downgrades are a bit different. As soon as you […]

More than a year agoJune 8, 2023

Payment methods we support

What payment methods are accepted by Servebolt?

More than a year agoAugust 9, 2023

Servebolt Invoices Explained

Question about the Servebolt invoice

More than a year agoJune 8, 2023

Why use Direct Debit (SEPA / Autogiro)

Direct Debit is a great payment method for B2B. Here is why.

More than a year agoJune 2, 2023

How To Terminate A Servebolt Subscription

More than a year agoOctober 5, 2022

Adding developers and technical contact

Adding developers or a technical contact can be done by first navigating to the Bolt you want to add a contact to. Here you should then see a section called Access Owner contactReceives full management access to your host. Technical contactReceives full management access to your host, and is our […]

More than a year agoMarch 23, 2022