Account

If you receive the message “user is blocked” when you try to log in, then fret not. Our system is just going through the verification process for your account. Feel free to reach out to us via our support chat at servebolt.com, we’re here to assist. 

If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article. 

Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to the closure of your website. 

To regain access to your account when it is locked, then you would have to click the blue button below where it says “Add a credit card” and add a valid credit card. When that is done and your invoices have been paid, let us know and we’ll reopen your account.