Help FAQs

Environment

• What structure do your log files have?

  At Servebolt our log files are written in a custom format. This makes some analytics programs not able to read them right away. In most cases, you’ll need to provide the format we use.

  For access logs, the following format is used:
  LogFormat "%a PID:%P EID:%L U:%u %t %{HOST}i \"%r\" %>s %B IN:%I OUT:%O %{ms}Tms \"%{Referer}i\" \"%{User-Agent}i\" ct:%{Content-Type}o"

  And for our error logs, we use this format:
  ErrorLogFormat "[%-t] [PID:%-P EID:%-L] [%-m:%-l:%-F] [Host:%-{HOST}i Client:%-a] %E %-M"

• What timezone are my cron jobs based on?

  The time a cron job is based on is the set date of the server. There are two main ways to figure out which date and time your server is set to.

  • The first is to see where in the world your server is located. If it is located in Amsterdam, Netherlands, it will have the same timezone as that city (CET / GMT+1)
  • The other method would be to log into your server with SSH and run the date command.

• Does Servebolt have an API?

  Yes we have, check out the Servebolt API documentation.

• Do you add security headers?

  Security headers are not added to your site by default. If you’d like to add security headers to your website, then they can easily be added via .htaccess.

  You can also check out how to add them in this help article.

• Do you support Custom SSL?

  We support “Bring your own SSL” on our Business Plans and above. To upload a custom SSL certificate you must get in touch with our support team using the on-site chat or [email protected].

• Do you offer free SSL?

  Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free.