Why does SFTP(FTP) fail to connect?

If your FTP program is not connecting properly, here are some possible reasons:

  • Make sure you’re using SFTP (Secure FTP), and not the old and insecure FTP.
  • Make sure you use port 1022, many SFTP programs use port 22 as default.
  • Make sure your username and password are the same as your host emails username and password (unless you have changed your password).
  • Your firewall could be blocking the connection.
  • Make sure you have the server(host) from your host email for host name(+ sftp:// extension first).
  • Some FTP programs require a path in order to connect. Your path would be in the host mail.

Servebolt Control Panel SFTP Information

In our Control Panel of your site you will find the “SERVER LOGIN INFORMATION“. This is where you find the credentials used to login using SFTP or even SSH. Here is an example of credentials you have to fill in your FTP program:

Hostname: sftp://185.91.65.160 or sftp://addane-13745.eivind-osl.servebolt.cloud
Username: addane_13745
Password: ****************
Port: 1022

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