Help FAQs
Can I Update my Servebolt Account Information
Your account information can be updated/changed in the Account Portal. In the Account Portal, you’ll be able to see your invoices, and billing history, change your account information, billing and shipping addresses, payment method and company information.
If you’d like to update the email of your account on Servebolt, then that is also possible, but please be aware that changing email also comes with a risk.
Keep in mind: All current information on an account stays the same when changing an email. This means that any existing account information, such as payment method(s) can be used by anyone with access to the new email address. So make sure that you don’t grant access to anyone you don’t intend to do so with. We suggest only changing your email address if it’s highly necessary.
If you want to change your email, or should you have any additional questions please don’t hesitate to contact our support chat at servebolt.com!Why is my Account Locked?
If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article.
Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to the closure of your website.
To regain access to your account when it is locked, then you would have to click the blue button below where it says “Add a credit card” and add a valid credit card. When that is done and your invoices have been paid, let us know and we’ll reopen your account.
Why is my user blocked?
If you receive the message “user is blocked” when you try to log in, then fret not. Our system is just going through the verification process for your account. Feel free to reach out to us via our support chat at servebolt.com, we’re here to assist.
Why do I need to add my card for a free trial Bolt?
We require that you enter your card for account validation purposes once you’ve created your account. Without it, you won’t be able to create Bolts. We won’t charge your card; we’re only using it for validation to avoid spam user accounts. Learn more about the payment methods we support.
Is it possible to pay with credit card or debit card?
Yes, you can pay your invoice with a credit card via your payment settings inside the Servebolt Control Panel. Our payment options can be found here.
Are you GDPR compliant?
Yes we are. Please see our Terms of Service and Privacy Policy for implementation details. We also provide a Data Processing Agreement (DPA).
What happens if I exceed the number of Dynamic Requests included in my plan?
At Servebolt we have a soft approach to request limits. We will not take down your site because you exceed the included Dynamic Requests. If you exceed the number of Dynamic Requests included in your plan, we will get in touch and find a solution that fits your case.
We can set you up with an add-on that includes more Dynamic Requests for a set price per month. Another solution could be to improve your cache hit ratio with one of our CDN solutions.
