1014 CNAME Cross User Banned Error

When you experience the 1014 CNAME Cross User Banned error, it’s most likely because the domain you are requesting is set up with DNS records pointing to the Accelerated Domains endpoints, but the domain(hostname) is not set up in Accelerated Domains.

Fixing this is simple, be sure of which domain(s) is actually on Accelerated Domains and that they are pointing to either:

  • 104.18.2.50 and/or 104.18.3.50 as an A record
  • routing.accelerateddomains.com as a CNAME record

Let’s say you have example.com requested with an Accelerated Domains setup, this domain should then point correctly. But www.example.com will need to point to the actual server it’s on. Something like this:

Image showing how to correctly set up DNS when you get 1014

And as always, should you have any additional questions please don’t hesitate to contact our support chat at servebolt.com

Give us your feedback on this article