Hosting Agency Partner Program Agreement Overview

Updated on: February 16, 2026

This Agency Partner Program Agreement (“Agreement”) is made and entered into between the entity agreeing to become an Agency Partner Program participant (“Partner”) and Servebolt AS (“Servebolt”) as of the date the Partner creates an agency partner account (“Effective Date”) in Servebolt’s Admin Panel. By clicking “I Accept,” the person accepting these terms represents to Servebolt that they are authorised to enter into this Agreement on behalf of the Partner, with the intent of building a mutually beneficial business relationship focused on high-performance hosting and professional integrity.

1. Definitions

The following terms have the specific meanings set out below throughout this Agreement:

“Active Client Relationship” means a documented, ongoing commercial relationship in which the Partner is actively providing services to or managing the Servebolt account of a referred Client. Evidence may include a current services agreement, written client authorisation, recent billing or project records, or support authorisation issued within the preceding six months.

“Competing Business” means any web hosting provider, managed WordPress hosting service, or infrastructure provider that offers services materially similar to Servebolt’s core hosting products. General cloud infrastructure providers (e.g. AWS, Google Cloud, Azure) are not considered a Competing Business for the purposes of this Agreement unless they are being deployed as a direct replacement for Servebolt hosting services.

“Good Standing” means the state in which a Partner: (a) has no overdue invoices to Servebolt or its clients; (b) is actively and materially involved in at least one referred Client relationship; (c) has not breached any material obligation under this Agreement; (d) has not been subject to a formal written warning that has not been resolved; and (e) continues to meet Servebolt’s technical and professional standards as set out in Section 6.

“Material Involvement” means active, ongoing participation in the Client relationship that goes beyond historical or nominal engagement. A Partner is considered to be materially involved where they are, within the preceding six months, performing billable work for the Client, managing or administering the Client’s Servebolt environment, acting as the primary point of contact for the Client’s hosting operations, or holding a current written mandate to act on the Client’s behalf in relation to Servebolt services.

“Referral Ownership” means the attribution of a new Client introduction to a specific Partner for the purposes of calculating revenue share eligibility. Referral ownership is determined by Servebolt based on the first verified, documented introduction or demonstrated commercial influence, as described in Section 3.

“Revenue Share” means the recurring commission payable to an eligible Partner calculated as a percentage of qualifying hosting fees paid by referred Clients, as set out in Section 2.

“Settlement Period” means each quarter during which Revenue Share is accumulated for eligible Partners.

2.1 Commission Rate

Partners in Good Standing are eligible to receive a 20% recurring Revenue Share on all non-discounted hosting products and services billed to referred Clients through the Partner’s agency account.

2.2 Calculation Base

Revenue Share is calculated on the standard list price of qualifying services, exclusive of VAT. The following are excluded from the calculation base:

Custom or negotiated pricing, unless Servebolt has confirmed Revenue Share eligibility in a separate written addendum
Promotional discounts, credits, and service adjustments
Refunded or reversed charges
Low Traffic Plans
Dedicated servers sold directly to the Partner
Supplemental services including, but not limited to, Servebolt Shield, SSL certificates, and Servebolt CDN

2.3 Payout Mechanics

Revenue Share is accumulated on a quarterly basis based solely on paid invoices within each Settlement Period. Servebolt will issue a settlement overview to the Partner’s registered email address within 30 days of the close of each Settlement Period, provided the following conditions are met:

The accumulated Revenue Share for that Settlement Period exceeds €500. If the threshold is not reached, the balance rolls forward to the following Settlement Period.
The Partner is in Good Standing at the time the settlement overview is issued.
No outstanding dispute or review is pending in respect of the relevant Client relationships.

2.4 Invoicing by Partner

Upon receipt of a settlement overview, the Partner must issue a valid invoice to Servebolt for the confirmed Revenue Share amount. Invoices must comply with all applicable local tax and VAT obligations in the Partner’s jurisdiction. Invoices are due with a minimum net 14-day payment term. Servebolt reserves the right to withhold or delay payment where an invoice is materially incomplete, non-compliant, or where a dispute has been raised.

2.5 Credits and Refunds

Where a referred Client receives a credit or refund from Servebolt in respect of a period for which Revenue Share has already been paid to the Partner, Servebolt may deduct the corresponding Revenue Share amount from the Partner’s next settlement or issue a written request for reimbursement.

2.6 No Retroactive Claims

Revenue Share is not payable retroactively. Eligibility is assessed prospectively from the date a Client is confirmed as referred through the Partner’s account under Section 3.

3. Referral Ownership and Eligibility

3.1 First Introduction

Referral ownership is determined solely by Servebolt based on the first verified introduction or demonstrated commercial influence. A Partner establishes referral ownership by: (a) adding a new Client directly to their agency account in Servebolt’s Admin Panel; or (b) submitting a formal referral notification to their assigned Account Manager prior to the Client’s first direct engagement with Servebolt, with sufficient detail to verify the introduction.

Where two or more Partners claim ownership of the same referral, Servebolt’s determination based on timestamped records and supporting documentation will be final and binding.

3.2 Client Recency

Revenue Share applies only to Clients who have not been active with Servebolt within the 12 months immediately preceding the referral date and who were first introduced to Servebolt through the Partner’s account or a verified referral submission.

Revenue Share for a given Client continues for as long as:

The Partner maintains an Active Client Relationship with that Client;
The Partner remains in Good Standing; and
The Client remains an active, paying Servebolt customer.

Revenue Share does not create a perpetual or vested right to commission. It is assessed on a per-Client basis and may be suspended or terminated in relation to any individual Client without affecting Revenue Share eligibility for other Clients.

3.4 Discontinuation Triggers

Servebolt may, in its reasonable discretion, discontinue Revenue Share for a specific Client where:

The Client no longer works with the Partner or has not engaged the Partner in any capacity within the preceding six months;
The Client has formally withdrawn authorisation for the Partner to act on its behalf;
The Client has moved management of its Servebolt relationship in-house;
The Client has appointed another agency or consultant as its primary representative;
The Partner has not been able to provide sufficient evidence of an Active Client Relationship within the timeframe set out in Section 5; or
The Partner is in breach of any material obligation under this Agreement.

Where Servebolt intends to discontinue Revenue Share for a specific Client, it will provide the Partner with written notice and a 30-day period to demonstrate continued material involvement before the discontinuation takes effect, except where the discontinuation is a result of a breach of this Agreement.

3.5 Self-Referrals

Servebolt reserves the right to deny Revenue Share for self-referrals, related-party transactions, or arrangements structured primarily to generate commission. This includes referrals of entities under common ownership, control, or management with the Partner.

4. Good Standing and Professional Requirements

4.1 Financial Standing

To remain in Good Standing and receive Revenue Share payments, the Partner must ensure that all invoices issued by Servebolt directly to the Partner are paid by their due date. A Partner with overdue invoices to Servebolt exceeding 30 days will be considered to be in breach of the financial standing requirement and all Revenue Share settlements will be withheld until the outstanding balance is cleared.

Where a Client managed under the Partner’s account has overdue invoices exceeding 30 days, Servebolt may suspend Revenue Share for that specific Client until the Client’s account is brought current. Such suspension does not affect the Partner’s Good Standing or Revenue Share eligibility for other Clients.

4.2 Material Involvement

Revenue Share is only payable in respect of a Client where the Partner is materially involved in that Client relationship at the time the settlement overview is prepared. A Partner that has not been materially involved with a referred Client for a continuous period of six months or more may, at Servebolt’s discretion, lose Revenue Share eligibility for that Client.

4.3 Program Conduct

Partners must at all times conduct themselves with professionalism and integrity in their dealings with Clients, with Servebolt, and in public representations of the partnership. Behaviour that is misleading, reputationally harmful, or otherwise contrary to Servebolt’s standards may result in formal warning or removal from the Programme.

5. Evidence and Verification

5.1 Right to Request Evidence

Servebolt may, at any time and at its reasonable discretion, request evidence of an Active Client Relationship from the Partner. This right may be exercised during a dispute, prior to issuing a settlement overview, in the course of an annual review, or at any other time where Servebolt has reasonable grounds to question the nature of the Client relationship.

5.2 Acceptable Evidence

Evidence of an Active Client Relationship may include, but is not limited to:

A current services agreement or statement of work between the Partner and the Client;
Written confirmation from the Client authorising the Partner to manage their Servebolt account;
Records of recent invoicing, project activity, or correspondence dated within the preceding six months; or
Support authorisation issued by the Client naming the Partner as their technical contact.

5.3 Response Timeframe

The Partner must provide the requested evidence within 14 calendar days of Servebolt’s written request. Servebolt may, at its discretion, grant a short extension where the Partner can demonstrate a reasonable basis for the delay.

5.4 Consequences of Non-Response

Failure to provide sufficient evidence within the applicable timeframe may result in the suspension or permanent discontinuation of Revenue Share for the specific Client in question. Suspension of Revenue Share in respect of one Client does not automatically affect the Partner’s status or Revenue Share for other Clients.

6. Technical Standards and Brand Protection

6.1 Technical Contact

Partners must designate a named technical contact who is responsible for ensuring that all Client projects are developed and maintained in accordance with Servebolt’s published best practices. Where a project materially affects platform stability, security, or performance, Servebolt may require the Partner to undertake remediation work within a reasonable timeframe.

6.2 Brand Integrity

Partners may not misrepresent Servebolt’s services, pricing, performance capabilities, or support commitments in any communications, marketing materials, or client proposals. Partners must ensure that any claims made about Servebolt are accurate and consistent with Servebolt’s current published materials.

6.3 Search Marketing

Partners are prohibited from bidding on “Servebolt” or any Servebolt trademark (including common misspellings and variations) as keywords in paid search platforms such as Google Ads or Microsoft Advertising, unless expressly authorised in writing by Servebolt.

6.4 Confidentiality

All commercial terms, pricing structures, settlement details, and non-public product information disclosed to the Partner under or in connection with this Agreement must be kept strictly confidential. This obligation survives termination of the Agreement for a period of three years.

7. Partner Benefits

Active Partners in Good Standing are entitled to the following:

Free Hosting: A Pro Plan account for the Partner’s own website, provided at no charge for the duration of the Agreement.

Development Hosts: Larger free development and staging hosts per active Client project, equivalent to the Pro Plan tier, for use prior to a Client site going live.

Dedicated Support: Access to Agency Partner Support, which includes dedicated Country Managers, Platform Experts, and Web Performance Engineers.

Discounted Professional Services: A 30% discount on non-support professional services, including performance reviews, performance optimisation services, and load testing.

Partner Directory Listing: Inclusion in Servebolt’s public Agency Partner Directory and active promotion in relevant marketing channels.

Servebolt also provides the following programmatic benefits to Partners in Good Standing, subject to programme availability and Servebolt’s operational capacity:

Business Development Support: Collaborative lead sharing and mutual business development support through an assigned Agency Partner Account Manager.

Partner Meetings: Participation in Servebolt’s bi-annual partner meetings to discuss feature requests, platform developments, and the direction of the partnership.

8. Participation and Removal

8.1 Approval

Participation in the Agency Partner Programme is subject to Servebolt’s approval. Servebolt reserves the right to review and approve any application at its sole discretion.

8.2 Removal for Cause

Servebolt may remove a Partner from the Programme with immediate effect where the Partner: (a) materially breaches any provision of this Agreement and fails to remedy the breach within 14 days of written notice; (b) engages in conduct that is fraudulent, deceptive, or harmful to Servebolt or its clients; (c) fails to maintain Good Standing for a continuous period exceeding 60 days; or (d) acts in a manner that brings Servebolt into disrepute.

8.3 Discretionary Removal

Outside of removal for cause, Servebolt reserves the right to remove any Partner from the Programme where the relationship no longer meets Servebolt’s professional, commercial, or ethical standards. In such cases, Servebolt will provide 30 days’ written notice and the standard cancellation process under Section 9 will apply.

8.4 Independent Contractors

The parties are independent contractors. This Agreement does not create a partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party has authority to bind the other.

8.5 Modification

Servebolt reserves the right to modify programme terms, commission structures, or eligibility criteria at any time. Servebolt will provide Partners with at least 30 days’ written notice of any material changes. Continued participation in the Programme following the notice period constitutes acceptance of the updated terms.

9. Term, Cancellation, and Termination

9.1 Term

This Agreement begins on the Effective Date and continues until terminated by either party in accordance with this Section.

9.2 Cancellation by Either Party

Either party may cancel this Agreement at any time by providing the other party with three months’ written notice. During the notice period, the Agreement remains in full force and the Partner continues to earn and receive Revenue Share in the ordinary course.

Where Servebolt cancels this Agreement for reasons other than a breach of its terms, Revenue Share on qualifying existing Client relationships will continue for 12 months following the effective date of termination, provided the Partner continues to meet the eligibility requirements set out in Sections 3 and 4 during that period.

Where the Partner cancels the Agreement or where Servebolt terminates for cause, no Revenue Share is payable following the effective date of termination.

9.4 Migration Forfeiture

A Partner immediately forfeits all Revenue Share under this Agreement if, at any time after this Agreement is signed, they actively work for, advise, or participate in the migration of any Client’s hosting relationship from Servebolt to a Competing Business. This includes any action taken to encourage, facilitate, or assist such a migration, directly or indirectly.

9.5 Non-Transferability

Rights and obligations under this Agreement may not be assigned or transferred to any third party without the prior written consent of the other party. Such consent may not be unreasonably withheld. Consent is not required where the Agreement is transferred to an entity within the same group of companies as a result of an internal reorganisation, merger, or de-merger.

10. Liability

10.1 Limitation

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, consequential, or punitive damages arising out of or in connection with this Agreement, including lost profits or loss of business, even if advised of the possibility of such damages.

10.2 Cap

Each party’s total cumulative liability to the other under this Agreement, whether in contract, tort, or otherwise, shall not exceed the total Revenue Share paid or payable to the Partner in the 12 months immediately preceding the event giving rise to the claim.

10.3 Exclusions from Limitation

The limitations and exclusions set out in Sections 10.1 and 10.2 do not apply to:

(a) Liability arising from fraud or fraudulent misrepresentation;

(b) Liability arising from willful misconduct or gross negligence;

(d) Unauthorised use of trademarks or violation of the search marketing restrictions under Section 6.3;

(e) Unpaid payment obligations, including but not limited to Revenue Share payments owed by Servebolt and invoiced amounts owed by the Partner; or

(f) Any other liability that cannot be limited or excluded under applicable law.

11. Governing Law and Disputes

This Agreement is governed by and construed in accordance with Norwegian law. Any dispute arising out of or in connection with this Agreement that cannot be resolved amicably between the parties shall be submitted to the exclusive jurisdiction of the courts of Norway.

12. Entire Agreement

This Agreement, together with Servebolt’s Standard Terms of Service, SLA, and Data Processing Agreement (all available at sign.servebolt.com), constitutes the entire agreement between the parties with respect to the Agency Partner Programme and supersedes all prior agreements, representations, and understandings relating to its subject matter. In the event of a conflict between this Agreement and the Standard Terms of Service, this Agreement takes precedence in respect of the Agency Partner Programme.

Servebolt may update this Agreement and any incorporated policies from time to time. Updates will be communicated to Partners via their registered account email and published at servebolt.com/legal/

Agency Partner Program Agreement