Knowledge base & Feature handbook
If you’re encountering technical problems, chances are you’ll find the answer here
The configuration of PHP is dependent on the values being used for the various settings that can be made for the configuration of an environment. These settings are called directives. They can be used to tweak the default configuration provided by Servebolt. The default PHP configuration on our Bolts is […]
A WordPress website can be virtually anything that you want it to be. For some kinds of functionality you might need to tap in to other sites or services as well. For example checking actual prices with a supplier, seeing what the weather is like, etc. While these kinds of […]
The first step in requesting any SSL certificate is a validation step. This way, the Certificate Authority (CA) can validate that the certificate requested is indeed requested for a domain and hosting you have control over. This validation can be done in multiple ways, one of them being HTTP validation. […]
Inside your ~/public folder you might find a .well-known directory. This is a directory commonly used as a web-based protocol to fetch your “site-wide metadata” about a host before making a request. If you don’t see that folder that doesn’t mean something is wrong, it just means it hasn’t been […]
When you experience the 1014 CNAME Cross User Banned error, it’s most likely because the domain you are requesting is set up with DNS records pointing to the Accelerated Domains endpoints, but the domain (hostname) is not set up in Accelerated Domains. Fixing this is simple, be sure of which domain(s) is […]
The Crawl Stats Report in Google Search Console aggregates data from Google’s experience while crawling your website. This report is a hidden gem, only available from the site’s Settings page in Google Search Console. Not using Google Search Console yet? Just start here – it’s easy to get up and […]
Google’s Search Console (previously Google Webmaster Tools) gives you continuous feedback from Googlebot, their search engine crawler. Googlebot regularly visits your website and collects extensive amounts of information. This data is processed and aggregated in the Google Search Console dashboard. If you haven’t used the Search Console before, there’s nothing […]
wp_is_mobile() is a function within WordPress for testing if the device sending the request is mobile or not. The function is simply checking if the user agent on the incoming request is a mobile user agent or not. Whilst this might be an easy fix for developers to make sure […]
This article describes how you can check with .htaccess rules (in Apache) that a specific HTTP header is present, and deny access if it is not. The first thing you need to figure out is what the exact name of the HTTP header you want to check for is. Using […]
One of the tools we have available for you here at Servebolt is a command line tool called sitecopy. It’s available on all Bolts and it allows you to copy a site from one site to another, or even a different Bolt. We use this script ourselves when we’re migrating […]
When running OpenCart 2.3.x.x on Servebolt you may stumble upon an issue where you are unable to add products to cart. This is because the session_id column in the _cart table is set to be type varchar (32) , meaning a maximum length of 32 characters. OpenCart is then unable to save […]
Your site comes with a /logs folder where you can view the ErrorLog and the AccessLog of your site. The following are commonly found errors in the ErrorLog: Allowed Memory Size Exhausted PHP: Fatal Error: Allowed Memory Size of [some number] Bytes Exhausted This happens when your code try to […]
Explains how the robots.txt files work and are delivered on Servebolt
Some of our customers have experienced that our Control Panel and the size metric in phpMyAdmin can differ quite a lot from time to time. Some times showing a size 4-5x larger in our Control Panel compared to phpMyAdmin. This has a simple explanation. Actual disk space used and the […]
Experiencing a white page, also known as a white page of death? Here is what you should try to solve to problem.
Follow these steps carefully to log into your site with SFTP
PTY allocation request failed on channel 0 shell request failed on channel 0
ERROR 1227 (42000) at line 3269: Access denied; you need (at least one of) the SUPER privilege(s) for this operation
You might have come over this error: AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. Or maybe noticed this in the browser: This happens because the site redirects you […]
Restarting the database service is hardly ever necessary, and is not the way to resolve database issues. The most common cause for questions about database restarts are stuck queries. Stuck and long running database queries Stalled queries, or long-running queries can be managed in PhpMyAdmin by selecting the database, then […]