How to Manage Multi-factor Authentication

In today’s digital world, security is a top priority for online platforms. Multi-factor authentication (MFA) adds more protection beyond your standard password. With MFA, an additional verification step ensures that only authorized users can access your account, even if your password is compromised. This helps safeguard your data and prevent unauthorized access. This guide will walk you through the steps to set up MFA for your Servebolt account.

Enable MFA

  1. Go to your Account Settings by clicking the arrow next to your profile at the top right corner, then click Settings and navigate to Security & Passwords.
  2. Under Multi-factor Authentication, click Enable.
Image showing how to enable MFA in the Servebolt Admin Panel.
  1. This will open a new window where you need to scan a QR code. Follow the instructions.
  2. Once set up in your preferred authenticator app, enter the one-time code.
  3. Important! Save the recovery code, and keep it somewhere safe.
  4. Done! You have now enabled MFA for your account. 

Disable MFA

  1. Go to Security & Passwords in your Account Settings.
  2. Under Multi-Factor Authentication, click Disable.
Image showing how to disable MFA in the Servebolt Admin Panel.
  1. This will open a new window. Log into your account and enter the one-time code from your authenticator app.
  2. Done! MFA has now been disabled.

Reset Your Recovery Code

  1. Go to Security & Passwords in your Account Settings.
  2. Under Multi-Factor Authentication, click Reset Recovery code.
Image showing how to reset your recovery code in the Servebolt Admin Panel.
  1. After clicking Yes, a new window will open where you must log in to your account and enter the one-time code from your authenticator.
  2. Done! A new window will open, showing your recovery code.

As always, should you have any additional questions, please don’t hesitate to contact us through our support chat at servebolt.com!