Knowledge base & Feature handbook
KB FAQ for Servebolt
If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article. Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to closure […]
If you receive the message “user is blocked” when you try to log in, then fret not. Our system is just going through the verification process for your account. Feel free to reach out to us via our support chat at servebolt.com, we’re here to assist.
All our servers come equipped with a request limiter to limit incoming concurrent requests. If you hit this limiter you’re likely sending out too many requests from the same session ID, at the same time. We’ve implemented this to ensure a stabler platform for your Bolts to run off. A […]
Our Control Panel’s dashboard doesn’t immediately reflect changes in disk usage for a Bolt. If you delete a file or directory, or even upgrade your plan to have more storage, the Control Panel might show the wrong value for a couple of minutes as it updates every 5 minutes. You […]
In our Control Panel we have made it possible to order a SSL certificate through us. After you’ve added a domain you should see an “Enable SSL” button under it and that is where you can put in the order. Usually this is pretty straightforward and the certificate will automatically […]
Yes you can! If you want the times in your log entries in a different timezone than our default (UTC), you can easily switch this in the Control Panel. Using our PHP Timezone feature, you can select which timezone needs to be used by PHP for all date/time functions. This […]
The default character encoding is set to UTF-8 for all our servers.
We have improved upon the automatic cache purging feature which comes with Servebolt Optimizer version 3.2 and up. As before, cache will purge when you update a post, page or term. In addition it will also now purge whenever you: Firstly, delete a post, page or term. Secondly, update an […]
Previously we had set a default cache TTL for each post type. Now you will be able to choose from some pre-defined timeframes, in addition to set a completely custom time. This allows for more fine-grained cache control over your posts, pages and media files. Where do I set a […]
Turning on the Menu Optimizer You can enable this feature under the Menu Optimizer tab within the Performance Optimizer section in the Servebolt Optimizer ( Servebolt –> Performance Optimizer –> Menu Optimizer ). There you can tick the checkbox “Enable” the Menu Optimizer setting and click “Save Changes”. Once you’ve […]
At this point in time: no, we don’t offer multi-factor authentication (2FA) on our Control Panel. Are you planning this for the future? Yes! The new authentication system we launched on July 12th allows us to support new authentication procedures, like multi-factor authentication and hardware tokens. We are currently developing […]
On July 12th, we rolled out a strengthened security architecture. We launched our new login experience and a completely new and improved authentication architecture. This new architecture, with the well renowned user identity system Auth0 at its core, allows us to implement better security policies, faster, and without compromising the […]
In the settings of your site, there is a feature labeled Restrict Access to Cloudflare. What effect does this have on your website? And, is it generally safe to enable? What does it do? By default your website will accept traffic from anywhere in the world. This behavior remains unchanged […]
If you have registered for a Servebolt account already, you can log in here: https://admin.servebolt.com. You can log in with the email address and password you created when registering for an account. If you have not yet created an account, you can do so here: https://admin.servebolt.com/account/register/ NoteWe recently changed how […]
We get this question a lot. If you already have an existing Cloudflare account it makes sense to move zones (domains) to your Servebolt provisioned account. Unfortunately, this is not possible to do in an automated fashion. You’ll have to add the zone to your Servebolt provisioned account as if […]
Yes. All Servebolt hosting is green hosting and we’re striving to make the web more sustainable in our everyday work.
Yes we have, check out the Servebolt API documentation.
Yes, Accelerated Domains is a managed service that’s easy to use and includes most features that Cloudflare APO has, and a lot more
If you are using Accelerated Domains™, and see a mobile version of your site while browsing using a larger screen (or the other way around), you are probably using some sort of device sniffing in PHP, either in a custom function or something like wp_is_mobile(). This is unsafe for most […]
Servebolt doesn’t provide mailboxes or email hosting for your domains. Yes, your site still can send emails, but we don’t support mailboxes under your domains. Our focus is to deliver you the fastest hosting. Hosting mail, alongside your website itself, slows your site down. We therefor recommend using an email […]
You’ve enabled SSL with a self signed certificate for your site. All seems to be good, but your website is still showing as insecure in your browser. What’s happening here? To understand what is happening it’s important to understand how your browser validates an SSL certificate. What’s happening? Each browser […]
Yes, you can. Servebolt support the use of Composer on all our servers. We’ve made Composer 2 available on all of our servers. At the moment when you use composer, you still get Composer 1. If you want to use Composer 2, you can use composer2 as a command. If […]
Yes, you can. However, we recommend you use a Cloudflare account provided by us as this will allow us to offer you support on Cloudflare related questions. Read more about the benefits of using a Servebolt provisioned Cloudflare account.
We don’t add any security headers currently. These can be easily added via .htaccess. You can also check out how to add them in this help article.
The most important part of making sure our caching works in the best way is by installing our Servebolt Optimizer plugin. It sets the correct headers for caching to work as it’s intended. If you’re using Cloudflare as well, make sure you’ve connected our Servebolt Optimizer with your Cloudflare account […]
At this point in time, we do not offer the option to have New Relic installed on our servers. Adding New Relic takes up quite a bit of resources and that doesn’t align with our quest for speed. We recommend making use of WP CLI with its wp profile and […]
Yes you can! We allow for free trials so you can test how your site works on our environment. We’ll even help you migrate your site to your trial Bolt! Just reach out to our Support Team.
Turning on Cloudflare’s APO optimization is generally a safe thing to do. Having said this, it’s wise to double check your site’s and your site’s cached behavior after you’ve turned on the service. We do recommend you use our Servebolt Optimizer plugin instead of Cloudflare’s plugin. Our plugin allows for […]
Clicking this button will notify our Support Team to take a look at your site and perform our optimizations. This is a manual task and may take some time for us to perform. If you’ve had your site migrated to your Bolt by us, these optimizations have already been done […]
By default, your trial Bolt has 4GB of storage available. If you need more to properly test a copy of your site on your trial Bolt, just reach out to our Support Team and we’ll happily provide you with more storage. If you’ve already upgraded from a trial Bolt to […]
We require you to enter your card for account validation purposes once you’ve created your account. Without it, you won’t be able to create Bolts. We won’t charge your card, we’re only using it for validation to avoid spam user accounts. Learn more about the payment methods we support.
Many hosting companies push virtualization as the best way to host your site. And yes, there are many positive things about virtualization. But the fact is, most of the positive sides of virtualization is to the benefit of the hosting company and not the customer. At Servebolt we have proven […]
Yes we do, read about Automatic Platform Optimization (Cloudflare APO) for WordPress.
Yes, you can. We do need to know beforehand and coordinate the stress test with you. We’ll also need to be looped in when you’re performing it as we’d need control over when the stress test needs to stop. We’d also like to know a bit more about your stress […]
Our SLA(Service Level Agreement) guarantees 99,9% uptime on our hosting service, and 100% uptime on network and power. You can read the current SLA here https://sign.servebolt.com/sla/
Yes, you can pay your invoice with a credit card via your payment settings inside the Servebolt Control Panel.
All Servebolt servers already have gzip installed by default. As such gzip is available on all Bolts and sites.
Yes. Servebolt supports all configurations of WordPress, and you can connect an unlimited number of domains for your multisite configurations.
Yes. Servebolt runs nightly disaster recovery snapshots of all websites. You can read more about how backups work with us here.
The majority of sites fit on our entry-level plan. Sites that have large image libraries (many thousands of images) may require more storage.
Yes we are. Please see our Terms of Service and Privacy Policy for implementation details. We also provide a Data Processing Agreement (DPA).
No. Servebolt comes with a custom dashboard that is much simpler, more performant and easier to use.
No. Servebolt comes with a custom dashboard that is much simpler, more performant and easier to use.
No. The Servebolt hosting stack is built with nginx and Apache and has no need for Litespeed either. Our nginx-apache setup scales better, and outperforms Litespeed on speed too.
Yes, Redis is only available as a paid add-on on our Business and Enterprise plans, and can be ordered by contacting support.
No. Servebolt uses nginx as the user-facing web server, and Varnish would not provide any better performance for end users.
Yes, you can. The Servebolt Cloud supports NPM or Node.js on your Bolts for build processes and such. It is, however, not possible to use Node.js to host websites.
No. Ruby is not available in the Servebolt Cloud.
Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free. SSL on Proxy CDNs When using services like Cloudflare or Sucuri, the CDN edge is the user facing […]
Yes. For new clients, a free migration is always included. You can order such a migration on our website.
No. Servebolt does not support java on the platform.
Yes. Servebolt owns all servers and core networking infrastructure, it is not rented from any third party cloud provider.
The country your site is hosted in does not impact search rankings.
Bolts are by design faster than any VPS, and do also handle higher traffic peaks. Check the Bolts vs other hosting solutions.
Bolts provide faster performance than any other cloud offering. They are also managed, meaning you do not need to maintain or monitor the operations. Check a side-by-side comparison.
Yes. You can find our presigned Data Processing Agreement here.
We provide a super solid SLA included with all our Bolts. If you have additional requirements, there are options to extend the SLA.
Yes, Elastic Search in the Servebolt Cloud is currently available for selected customers under beta program terms. Contact support if you’re interested in getting your instance running. Elasticsearch is a paid add-on for any instances not running Magento 2.4. External Elastic Cloud Services It is also possible to use third […]
We recommend either using the Servebolt Elasticsearch service, or the external service Algolia for search. Elasticsearch has the advantage of running on your Bolt, providing fast search access and easy setup and configuration in your desired application. Algolia provides the internet’s fastest external search solution, and integrates with many CMSes.
Servebolt has implemented hundreds, if not thousands, of optimizations. You can read more about why it is faster here.
Yes. HTTP2 push is enabled by default but it can be disabled in the control panel.
Yes, we do and we provide several options. Servebolt CDN is a powerful enterprise-grade CDN that comes with a Web Application Firewall built in. For more information, please read our announcement post. Alternatively, Accelerated Domains offers an enterprise-grade CDN included in the product alongside performance enhancing features. Lastly, you can […]
You need a content delivery network if your visitors have a large geographical distribution, and their average distance to the origin server is high (more than 100ms on fiber network). We recommend Servebolt CDN or alternatively, Accelerated Domains.
Say hello on our chat, and we will give you our opinion on the page speed and performance of your website!
Yes. To run continuous background services, we provide a supervisord based service as an addon to our enterprise offerings.
At Servebolt we have a soft approach to request limits. We will not take down your site because you exceed the included pageviews. If you exceed the amount of dynamic requests included in your plan, we will get in touch and find a solution that fits your case. We can […]
A dynamic request is a request that was not served by any cache, and therefore reaches the origin webserver (Apache). In other words, all requests that are served from a cache, including our own Nginx cache and Cloudflare edge cache, do not count as a dynamic request. All our plans […]
This is an indication your site causing a lot of problems with regards to resources. As a way to make sure you site won’t go down and stays operational, Servebolt will put your site in quarantine. This means you temporarily won’t have access to your site via SFTP. You can […]