Why is my account locked?

If your account is locked, then that means your account has been flagged due to unpaid invoices. If you rather see “user blocked”, then check this article.  Your unpaid invoices need to be paid fully before Servebolt can reopen your Control Panel access. Unpaid invoices may also lead to closure […]

Why is my user blocked?

If you receive the message “user is blocked” when you try to log in, then fret not. Our system is just going through the verification process for your account. Feel free to reach out to us via our support chat at servebolt.com, we’re here to assist. 

Why do I see unusual 429 HTTP errors?

All our servers come equipped with a request limiter to limit incoming concurrent requests. If you hit this limiter you’re likely sending out too many requests from the same session ID, at the same time.  We’ve implemented this to ensure a stabler platform for your Bolts to run off. A […]

Why was SSL only issued for one domain?

In our Control Panel we have made it possible to order a SSL certificate through us. After you’ve added a domain you should see an “Enable SSL” button under it and that is where you can put in the order. Usually this is pretty straightforward and the certificate will automatically […]

Can I change the timezone for my Bolt?

Yes you can! If you want the times in your log entries in a different timezone than our default (UTC), you can easily switch this in the Control Panel. Using our PHP Timezone feature, you can select which timezone needs to be used by PHP for all date/time functions. This […]

How To Turn on or off the Menu Optimizer feature

Turning on the Menu Optimizer You can enable this feature under the Menu Optimizer tab within the Performance Optimizer section in the Servebolt Optimizer ( Servebolt –> Performance Optimizer –> Menu Optimizer ). There you can tick the checkbox “Enable” the Menu Optimizer setting and click “Save Changes”. Once you’ve […]

How To log into the Servebolt Control Panel

If you have registered for a Servebolt account already, you can log in here: https://admin.servebolt.com. You can log in with the email address and password you created when registering for an account. If you have not yet created an account, you can do so here: https://admin.servebolt.com/account/register/ NoteWe recently changed how […]

Do you offer email hosting?

Servebolt doesn’t provide mailboxes or email hosting for your domains. Yes, your site still can send emails, but we don’t support mailboxes under your domains. Our focus is to deliver you the fastest hosting. Hosting mail, alongside your website itself, slows your site down. We therefor recommend using an email […]

How do I make sure caching works best?

The most important part of making sure our caching works in the best way is by installing our Servebolt Optimizer plugin. It sets the correct headers for caching to work as it’s intended. If you’re using Cloudflare as well, make sure you’ve connected our Servebolt Optimizer with your Cloudflare account […]

Do you offer New Relic?

At this point in time, we do not offer the option to have New Relic installed on our servers. Adding New Relic takes up quite a bit of resources and that doesn’t align with our quest for speed. We recommend making use of WP CLI with its wp profile and […]

Is it safe to turn on Cloudflare’s APO?

Turning on Cloudflare’s APO optimization is generally a safe thing to do. Having said this, it’s wise to double check your site’s and your site’s cached behavior after you’ve turned on the service. We do recommend you use our Servebolt Optimizer plugin instead of Cloudflare’s plugin. Our plugin allows for […]

Do you have free SSL?

Yes, we have multiple options available when it comes to SSL. Most can be found on this page. If you run Cloudflare, Servebolt CDN or Accelerated Domains in front, you get SSL for free. SSL on Proxy CDNs When using services like Cloudflare or Sucuri, the CDN edge is the user facing […]

Do you have Elastic Search?

Yes, Elastic Search in the Servebolt Cloud is currently available for selected customers under beta program terms. Contact support if you’re interested in getting your instance running. Elasticsearch is a paid add-on for any instances not running Magento 2.4. External Elastic Cloud Services It is also possible to use third […]

What search solution does Servebolt recommend?

We recommend either using the Servebolt Elasticsearch service, or the external service Algolia for search. Elasticsearch has the advantage of running on your Bolt, providing fast search access and easy setup and configuration in your desired application. Algolia provides the internet’s fastest external search solution, and integrates with many CMSes.

Does Servebolt have a CDN?

Yes, we do and we provide several options. Servebolt CDN is a powerful enterprise-grade CDN that comes with a Web Application Firewall built in. For more information, please read our announcement post. Alternatively, Accelerated Domains offers an enterprise-grade CDN included in the product alongside performance enhancing features. Lastly, you can […]

Do I need a CDN?

You need a content delivery network if your visitors have a large geographical distribution, and their average distance to the origin server is high (more than 100ms on fiber network). We recommend Servebolt CDN or alternatively, Accelerated Domains.

What are Dynamic Requests?

A dynamic request is a request that was not served by any cache, and therefore reaches the origin webserver (Apache). In other words, all requests that are served from a cache, including our own Nginx cache and Cloudflare edge cache, do not count as a dynamic request. All our plans […]